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Documentation Hub

Guides, references, and operating standards for FrontLine users and teams.

Use this documentation center to onboard teams, run module workflows, integrate via API, and maintain policy-aligned operations.

User Guides Module Operations API Reference Governance Standards Runbooks

Quick Start

Recommended sequence for new tenant teams.

1

Sign In + Access Scope

Authenticate, load your tenant context, and confirm role permissions before entering module workspaces.

2

Set Up Reference Data

Define clients, LOBs, departments, positions, countries, and sites in Admin > Reference Data.

3

Run Core Workflows

Start with recruiting, onboarding, employee records, and workforce operations to establish end-to-end flow.

4

Monitor + Improve

Use dashboard KPIs, queues, and notifications to track SLA risk, approvals, and operational backlog.

Module Guides

Primary module playbooks by business function and role ownership.

Dashboard

Cross-module KPIs and trend monitoring

Primary Users: Executives, managers, operations leads

Recruiting

Requisitions, pipeline, AI-assisted ranking, hiring decisions

Primary Users: Recruiters, managers

Onboarding

Task templates, policy acknowledgements, readiness tracking

Primary Users: HR, team leads, managers

Training & Coaching

Training plans, attendance, coaching acknowledgements

Primary Users: Coaches, trainers, QA leads

Quality Assurance

Evaluations, scorecards, quality trend management

Primary Users: QA leads, supervisors

Employee Records

Directory, profile actions, approval-gated record changes

Primary Users: HR, managers, authorized admins

Workforce

Scheduling, swaps, capacity planning, queue operations

Primary Users: Workforce planners, managers

Team Chat

Internal chat, customer channels, agent assignment

Primary Users: Agents, leads, managers

Service Desk

Project-scoped tickets, SLAs, approvals, escalations

Primary Users: Service agents, supervisors, admins

Inventory

Asset lifecycle, intake batches, reconciliation, licenses

Primary Users: IT asset, logistics, finance ops

Offboarding

Exit workflow, revocation checks, asset return closure

Primary Users: HR, compliance, managers

Knowledge + Client Portal

Scoped content management and client read-only visibility

Primary Users: Knowledge owners, client managers

API Documentation

Core API families and usage patterns for frontend and integration teams.

Base path: /api/v1

Auth: Bearer token + tenant and role claims

Standards: Request/response IDs, tenant scoping, auditability on sensitive actions

Area Endpoint Family Notes
Authentication /auth/login, /auth/callback, /auth/session OIDC flow + role/tenant session context
Employee Domain /api/v1/employees, /api/v1/employee-profile-change-requests Profile read/write with approval workflows
Recruiting /api/v1/recruiting/* Requisitions, applications, scoring, decisions
Workforce /api/v1/workforce/* Schedules, swaps, capacity and queue actions
Service Desk /api/v1/service-desk/* Tickets, workflows, approvals, SLA operations
Inventory /api/v1/inventory/* Assets, batches, reconciliation, lifecycle events
Notifications /api/v1/notifications/* Inbox, preferences, read/dismiss actions

Security And Governance

Operational rules that shape user experience and data handling across modules.

Tenant + Scope Isolation

Data access is restricted by tenant and further constrained by client/LOB assignment where applicable.

Role-Based Permissions

Navigation, actions, and API outcomes are permission-aware and role-specific.

Approval-Gated Changes

Sensitive profile and private-data updates remain pending until authorized approval.

Audit Trail Coverage

Requests, approvals, status transitions, and critical operations are captured for traceability.

Client-Safe Visibility

Client portal is read-only and restricted to approved client/LOB-scoped content and reporting.

Notification Controls

Users manage delivery preferences while policy-governed alerts remain enforceable.

Runbooks And Operational Procedures

High-frequency workflows that should have documented SOPs for support and UAT.

  • Employee profile change request submission and HR approval
  • Private data update request lifecycle and audit verification
  • Shift swap request, manager approval, and schedule publish
  • Service desk incident escalation and SLA breach response
  • Inventory intake error handling and re-import correction
  • Offboarding closure with revocation and asset reconciliation

Documentation Structure Recommendations

Suggested content model for growing this into a full docs portal.

User Guides

Task-driven guides by role with screen context, prerequisites, and expected outcomes.

Module Reference

Data model highlights, queue states, approval transitions, and reporting behavior per module.

API Reference

Endpoint contracts, payload examples, error formats, auth requirements, and idempotency notes.

Admin Handbook

Tenant setup, reference data maintenance, permission governance, and client access controls.

Operations Runbooks

Incident handling, SLA escalations, exception workflows, and release readiness checklists.

Change Log

Versioned updates to behavior, APIs, policies, and role access expectations.